10 Fitch, a gem among romantic inns in New York state, is a truly luxurious property where every guest and his or her reservation are both important and special to us.
Our top priorities are seeing that you feel comfortable, pampered, relaxed, and have a happy, memorable stay in our luxury accommodations. To help provide the best possible experience for you, we’ve set in place the following policies:
Cancellations: Being a small inn with only 3 suites to rent out, cancellations affect us greatly, therefore before booking a reservation we must ask our guests to acknowledge and abide by our policies concerning cancellation. NOTE: A room and/or date switch is the cancellation of one reservation and a new reservation booking. If the original room is not re-booked, then the guest is responsible for the first reservation as well. Please consider investing in trip insurance if your stay with us is substantial. This insurance is commonly available through most travel agents, insurance agents, and online at Web sites such as, http://www.insuremytrip.com.
Winter Weather Cancellation Provision: Because Finger Lakes winter weather can frequently be nasty, we are extending the following winter cancellation provision to our guests – when the national weather service issues an emergency travel only advisory for the Finger Lakes area due to bad weather, we will contact all guests who have a reservation booked with us for that time period and give them the option to cancel and receive a gift certificate in the full amount of the reservation so they can come when the weather allows safer travel. Guests will be charged the full amount of the current reservation and will receive a gift certificate for that amount. This policy has the following restrictions
You will have 90 days to redeem and book your new reservation, the new stay must occur within 90 days of the original reservation.
If you must cancel the new reservation for any reason, other than winter weather as stated above, the gift certificate will become void and no further certificate will be issued. If winter weather in the Finger Lakes prevents you from being able to keep your reservation again we will happily extend the certificate.
This policy provision applies only to bad weather here in the Finger Lakes near Auburn. If no one can get to the inn we can’t re-book the room so this is why we are relaxing the policy for winter weather here. If weather is bad where you are traveling from but fine here, unfortunately our regular cancellation policy will remain in effect, and should you need to cancel we will require the reservation be paid in full if we are unable to fill the room for the night that we have held it for you.
Regular Single Room Reservations: To hold your suite for the dates you would like and remove it from our availability calendar, a deposit on a valid credit card equal to 50% of the total amount, including add ons, is required at the time of booking. Gift certificates are paid in full at the time of purchase and are non-refundable, may not be exchanged for cash, and are otherwise subject to the conditions of our cancellation policy. If your travel plans change and you must cancel your reservation, please call us at least 30 (thirty) days prior to your arrival date to cancel your reservation and receive a full refund of your deposit less a $50 cancellation fee per room. If less than thirty (30) but more than fourteen (14) days is given, a gift certificate in the amount of your deposit will be issued and may be used toward another visit within 12 months. Please note that some restrictions may apply. In the unlikely event that you must cancel with (14) days or less notice, please understand that we must ask you to take responsibility for your entire reservation if we are unable to re-book your suite. This includes any add-ons or package items if we are not able to resell equivalent cost to another guest.
Cancellations are only accepted by phone. Reservations are not canceled until you receive a cancellation confirmation via email after speaking with the innkeeper directly. We are unable to refund deposits for all holidays, including but not limited to: New Year’s, Valentine’s Day Weekend, all weekends in May, Memorial Week, July 4th Week, Labor Day Weekend, Columbus Day Weekend, Thanksgiving Weekend, and Christmas Weekend. Please be 100% sure of your travel plans when making all reservations.
Group Package Reservations: Spoiled Girls, Perfect Vacation With Friends and any reservation where two or more suites are booked. All deposits for group package reservations, including but not limited to, Spoiled Girls, and Perfect Vacation with Friends are non-refundable with the remainder of the balance being due 15 days prior to arrival. Cancellations are only accepted 30 days or more before the reservation date and only by phone. Reservations are not cancelled until you receive a cancellation confirmation via email after speaking with the innkeeper directly. Less than 30 day cancellations will result in forfeiture of any payments made and no gift certificate will be issued. Rates/policies are subject to change and vary during high impact periods and special events.
Check in and check out: Check-in time is between 3pm – 5pm at which time staff is available to unlock the door and welcome you. Because we arrange our day around check-in time, we are unable to accommodate early check in or late check out. ** Late Arrivals ** If you will be arriving after 5pm, we ask that you let us know ahead of time (at least 24 hours) so we can plan for your arrival and have someone available to let you in or set you up with self-check-in procedure/location of a key if necessary. Check out Mon-Sat is at 11:00am, Sun 10:30am
Children: 10 Fitch is regarded as a quiet, romantic escape for adults, and we work hard to foster that environment; therefore it is not an appropriate place for guests to bring children under 16. 10 Fitch is our home, however, and although our children are grown, we do have 2 young granddaughters who occasionally visit. If this would be a problem for you, please let us know prior to booking your reservation.
Smoking: 10 Fitch is a 100% smoke free property. Smoking is not allowed anywhere on the property.
Candles: Open flame candles are extremely dangerous in this old, historic, century-old beauty, therefore we cannot allow them in our guest suites. But since we are all about romance here at 10 Fitch, we offer an optional candlelight, rose petal, & chocolate turn-down service using very realistic flame-less candles for a small fee. The candles remain in your room for you to enjoy each night of your stay.
Whirlpool Tub in Equestrian: Please note that regular bubble bath and bath oil can damage our whirlpool tub, and we ask that you please do not use them. But we have provided safe and wonderful smelling spa fragrance additives for you to use during your stay.
Pets: We are sorry but we are unable to accommodate guests’ pets at 10 Fitch.
Rates: Rates listed are for single/double occupancy and are subject to change. Please check our online reservation system for current rates. Additional charge may apply on special event weekends and holidays. Additional persons will be charged $50 per person per night. A minimum 2-night stay is required on the weekend from the end of May thru the end of October. (State and County room occupancy tax of 13% will apply to all room rates.)